Troubleshooting
Payment or Subscription Issues ❓
Something isn't working with a payment or your subscription? Here are the most common causes and what to do. If none of this helps, write to us through the contact form or at support@gumb.app.
The payment form won't load
An ad blocker or privacy extension in your browser often blocks the payment form.
- Turn off the ad blocker for web.gumb.app or allow the site.
- Reload the page (F5).
- Try the payment again.
Still not working? Use another browser or a private window.
My payment was declined
Common reasons are an expired card, a reached card limit or a confirmation in your banking app that wasn't completed. Check your card details and confirm the payment with your bank. Or pick another payment method, such as TWINT, SEPA or invoice: Payment Methods & Currencies 💳
My card has expired
Add a new card under Profile > Subscription with Manage billing. If an automatic payment fails, we'll remind you by email. Add a valid card soon so your access isn't paused.
I paid, but the subscription isn't active
Usually the payment was made with an account other than the owner's. Only the owner's account activates the subscription for the community. You can see who your owner is under My Communities. If you paid with the wrong account, write to us and we'll help you switch. To change the owner: Transfer Ownership 🤝🏻
I can't find my invoice
Check your spam folder first. Every invoice and receipt is also under Profile > Subscription in Billing history. To send invoices to another address, add invoice recipients: Invoices, Receipts & Recipients 📧