Support Center

Create your account 💁🏻

1. Install Gumb

a. Computer (web version)

Gumb Web-App via Desktop PC (all popular browsers): https://web.gumb.app/

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b. App for Mobile

iOS - download on the App Store: https://apps.apple.com/de/app/gumb/id1534275726

Android - get it on Google Play: https://play.google.com/store/apps/details?id=com.gumb

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2. Log In

a. Are you new?

Click on "Create free account" using the links provided above. Make sure your account is verified → Check your email inbox (including the spam folder) to complete your account verification.

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b. Do you have an existing account? (possibly from Teamplanbuch)

You can sign in with your account from the predecessor tool "Teamplanbuch." To do this, you'll need to create a new password by clicking on "Forgot password?" (The old Teamplanbuch password is no longer valid). If that doesn't work, you can create a new account. Click on "Create free account."

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3. Complete Profile

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a. Complete your profile

Nobody likes empty user profiles. → Please fill out your Gumb profile completely, including a photo and address. Your team, and especially the admins, will appreciate it.

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b. Set permissions

Admins are authorized and able to complete your profile (Recommended). Do you want to change this permission? → Open the web version on your PC, go to your profile – settings – permissions.

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4. Joining a Community

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a. Without an Invitation / Without a Link

You haven't received a personal invitation or a link for a join request? → Once you have a Gumb account, contact a "Gumb Admin" under the registered email address. When admins know your/a registered email address, they can add members to your member list with a single click.

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b. I Have Received a Link for a Join Request

Once you have an account but are not yet in your community, you can send a request to the community admins using this link. The request is checked by admins and approved accordingly. If it doesn't work – please follow point 4.a and report your registered email address to the admin.

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c. I Have Received a Personal Invitation with a Temporary Password

You have received a personal invitation link from your admin, which is valid for 24 hours. Thereafter, the link can no longer be used. Click on "Join Now" and use the temporary password.

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Support

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If you have any problems or questions, please contact your admins.

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Alternatively, our Gumb support team is available to assist you. Please contact us through our contact form or email us at: support@gumb.app.

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Download links for the Gumb App: Where can I get the Gumb App?

Important Gumb links at a glance: https://linktr.ee/Gumb