Forgot password

Forgot your password or can't access your account?

No worries - you can reset it yourself anytime. We recommend using the web app on a PC or laptop, as the process is easiest and most straightforward there.

Important: Do you sign in with Apple, Google, or Facebook?

If you've been signing in using the Apple, Google, or Facebook button, you don't have a separate Gumb password. In that case, you'll need to reset your password directly with Apple, Google, or Facebook - not through Gumb. Once you've done that, just sign back in using the corresponding button.

Reset your password - Web App (recommended)

The easiest way to reset your password is through the web app on a PC or laptop.

1. Go to web.gumb.app
2. Click "Forgot password" below the login field
3. Enter your email address and confirm
4. Open the email in your inbox - check your spam folder too
5. Click the link in the email
6. Set your new password and sign in

Note — Password managers:

If you use a password manager - e.g. iCloud Keychain (iPhone/Mac), Google Password Manager (Chrome/Android), or tools like 1Password - make sure no old password gets auto-filled on your first login after the reset. Use the eye icon in the password field to check what's actually being entered.

Reset your password - iOS App (iPhone / iPad)

1. Open the Gumb app
2. Tap "Forgot password" below the login field
3. Enter your email address and confirm
4. Open the email in your inbox - check your spam folder too
5. Tap the link in the email - it will open in your browser
6. Set your new password
7. Go back to the app and sign in with your new password

Tip: If the app doesn't respond after the reset or shows an error: uninstall the app, restart your iPhone, reinstall the app, and sign in fresh.

Reset your password - Android App

1. Open the Gumb app
2. Tap "Forgot password" below the login field
3. Enter your email address and confirm
4. Open the email in your inbox - check your spam folder too
5. Tap the link in the email - it will open in your browser
6. Set your new password
7. Go back to the app and sign in with your new password

Tip:

If the app doesn't respond after the reset: long-press the app icon → App Info → Storage → Clear Cache and Clear Data. Then sign in again.

Didn't receive an email?

• Check your inbox, spam, junk, and promotions folders
• Make sure you entered the correct email address - the same one you used to register with Gumb
• With some providers, emails can occasionally be delayed by several hours - this is on the email provider's end, not Gumb's
• If nothing arrives after 24 hours: try the process once more or contact Support directly

Still have questions?

Email us at support@gumb.app, use our contact form, or visit the help center at gumb.app/support.