Support Center

First steps

1. install Gumb

a. Computer (web version)

Gumb web-app via desktop PC (all major browsers): https://web.gumb.app/

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b. App for Mobile

iOS - download on the App Store: https://apps.apple.com/de/app/gumb/id1534275726

Android - get it on Google Play: https://play.google.com/store/apps/details?id=com.gumb

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2. log in

a. Are you new?

Click on "Create free account" using links selected above. Make sure your account is verified → Check your mailbox (including spam folder) to complete account verification.

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b. Do you have an existing account? (i.e., "Teamplanbuch").

You can login with the account of the predecessor tool "Teamplanbuch", for this you have to create a new password via "Forgot password?" (The previous Teamplanbuch password is invalid). If this does not work, you can create a new account. Click on "Create free account".

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3. complete profile

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a. Fill in profile

Nobody likes empty user profiles. → Please fill out your Gumb profile completely, with photo and address. Your team and especially the admins will appreciate it.

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b. Set permissions

Admins are permitted and able to complete your profile (Recommended). Do you want to change this permission? → Open the web version on your PC, go to your profile – settings – permissions.

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4. join community

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a. Without invitation / without link

You have not received a personal invitation or a link to join? → Once you have a Gumb-account, contact a "Gumb-Admin" at the registered email address. If admins know your/your registered email address, they will add members to your member list with a single click.

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b. I have received a link to join

Once you have an account but are not yet in your community, you can use this link to send a request to the community-admins. The request will be reviewed by admins and approved accordingly. If it doesn't work – please follow point 4.a and report your registered email address to the admin.

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c. I have received a personal invitation with temp. password

You have received a personal invitation link from your admin, which is valid for 24h, subsequently,, the link cannot be used anymore. Click there on “Join now” and use the temporary password.

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Support

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If you have any problems or questions, contact your admins.

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Alternatively, you can contact our support team at Gumb. Please contact us via our contact form or e-mail us to: support@gumb.app

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Important links of Gumb at a glance: https://linktr.ee/Gumb